Privacy (Handling) Policy

Pursuant to the related laws and regulations such as Personal Information Protection Act and Act on Promotion of Information and Communications Network Utilization and Information Protection, Savills has established Savills Privacy Policy as follows in order to safeguard personal information and rights of the information subjects and efficiently deal with any grievances faced by them with respect to personal information.

Savills is committed to ensuring that your privacy is protected and our use of your personal information is governed by this PRIVACY (HANDLING) POLICY.

On this site, “Savills”, “our” and “we” each mean all the Savills Korea companies in the Savills group (including but not limited to Savills Korea, Savills Realty Limited, Savills Valuation and Professional Services Limited and Savills Property Management Holdings Limited and their respective subsidiaries) which collect and use your information in the manner set out in this Privacy Notice. Any reference to “you” or “your” refers to anyone whose personal information we process.

Savills is a controller for the personal information that it collects and uses about you. We will treat your personal information as confidential and in accordance with applicable data protection legislation and your personal information will only be shared with others in accordance with this PRIVACY (HANDLING) POLICY.


• What personal information is
• How we collect your personal information
• The types of personal information we collect
• How we use your personal information
• The legal basis for processing your personal information
• How we share your personal information
• How long we keep your personal information
• How we keep your personal information secure
• Your rights in relation to your personal information
• How to make complaints and how to contact us

If there are any changes to the way in which your personal information is used, this PRIVACY (HANDLING) POLICY will be updated.

What is personal information

Personal information is any information that tells us something about you. This could include information such as name, contact details, date of birth, bank account details or any information about your needs or circumstances which would allow us to identify you.

Some personal information is classified as "special" data under data protection legislation. This includes information relating to health, racial or ethnic origin, religious beliefs or political opinions and sexual orientation. This information is more sensitive and we need to have further justifications for collecting, storing and using this type of personal information. There are also additional restrictions on the circumstances in which we are permitted to collect and use criminal conviction data.

Any references to personal information in this PRIVACY (HANDLING) POLICY will include personal data, and where relevant, special categories of personal data.

Article 1. Purpose of handling of personal information

Savills uses personal information for any of the purposes described below. Any personal information processed shall not be used for purposes other than stated below; provide, that your prior consent will be sought in case there are changes to originally prescribed purposes unless such changes are permitted by relevant laws and regulations.

1. For the purpose of performing the contract we have entered into with you

We process your personal information for the purpose of fulfilling our obligations to you to let or sell your property, to purchase, to rent, or to manage a property.  

2. For the purpose of processing transactions 

We process personal information for the purpose of making inquiries on personal credit information through credit bureau pertaining to a transaction, making a decision on building a transaction relationship, resolving disputes, addressing complaints or fulfilling legal obligations.

3. For the purpose of hiring-human resources management

We process personal information for the purpose of hiring-human resources management, or reporting of the qualified staff for the company’s license eligibility.


Article 2. Period of processing and retention of personal information

① Personal information with respect to transactions shall be retained and used for the period from the date of consent to information collection and use until the date of termination of transactions for above-stated purpose; provided that such information shall be kept and used only for resolving disputes, addressing complaints, fulfilling legal obligations after the date of termination of such transactions.

② Personal information gleaned for the purpose of personal information inquiry shall be kept and used for the period from the day you agree to the collection and use of personal information to the end date of such consent; provided that such information shall be kept and used only for resolving disputes, addressing complaints, fulfilling legal obligations on or after the end date of your consent to providing personal information and authorizing inquiries to be made thereon.

③ Personal information pertaining to promotion or services shall be kept and used for the period from the date of consent to the collection and use of such information to the date of withdrawal of the consent; provided that such information shall be kept and used only for resolving disputes, addressing complaints, fulfilling legal obligations on or after the day when the consent is withdrawn.

④ Personal information on officers and employees of Savills shall be kept and used only for resolving disputes, addressing complaints, fulfilling legal obligations on or after the day when they retire from Savills.


Article 3. Disclosure of sources of personal information, etc.

① In case of processing personal information gathered from sources other than you, Savills shall notify you of your rights to demand that Savills disclose sources and processing purpose of the information or suspend information processing within three (3) days from the demand, unless Savills has valid reasons to do otherwise.

② In accordance with each subparagraph of Paragraph 2 of Article 20 of Personal Information Protection Act, in case Savills rejects your demand made in accordance with Paragraph ①, Savills, without justifiable causes to the contrary, shall inform you of the ground and reason of the rejection within three (3) days from the demand.


Article 4. Provision of personal information to a third party

① Savills uses your personal information within the scope of purposes determined in Article 1 herein and, without your prior consent, shall not exceed the prescribed scope or provide such information to a third party, except for the following cases where personal information may be used for purposes beyond the original scope or furnished to a third party unless such act may unreasonably prejudice interests of you or the third party.

1. You have given prior consent to provision or disclosure of personal information to a third party;

2. There are special regulations of other laws permitting such act; or

3. Personal information is provided in a format which makes it impossible to identify individuals in cases where such information is required for statistical or academic research purposes.

②  Savills furnishes personal information as follows;

1. Recipients
- Credit bureau : NICE Inc.
- Savills’ affiliates including Savills HQ (Savills PLC, Savills Investment Management LLP)

2. Purpose of receiving personal information
- Credit bureau
 To use as a basis to determine tenant’s credit.
- Savills’ affiliates including Savills HQ
 To perform contract and to provide the service

3. Personal information provided
- Credit bureau
 Personal Identifiers
- Savills’ affiliates including Savills HQ
 Information required for performing contract and service

4. Period of retention of personal information
- Personal information shall be retained and used for the period from the date of provision until the date of withdrawal of consent or until when the purpose of such provision is accomplished.  On or after the day when such consent is withdrawn or the purpose of provision of personal information is met, such information shall be retained and used only within the scope required for resolving disputes, addressing complaints or performing legal obligations with respect to the above-stated purposes.


Article 5. Outsourcing of personal information processing

In case of outsourcing of personal information processing, related matters including vendors and their duties are posted on the homepage, so that you can be confirmed.


Article 6. Your rights and obligations and ways to exercise

① You are entitled to demand access to personal information handled by Savills pertaining to you or children aged under 14 (only if you are their duly authorized legal guardian) 

② You may demand that Savills correct or delete personal information you have read in case the information differs from the truth or is not verifiable however, if such information shall be collected, as regulated in other laws or regulations, it cannot be requested to be deleted.

• You have a number of rights in relation to your personal information, these include the right to:

• Be informed about how we use your personal information

• Obtain access to your personal information that we hold

• Request that your personal information is corrected if you believe it is incorrect, incomplete or inaccurate

• Request that we erase your personal information in the following circumstances:
o If Savills is continuing to process personal information beyond the period when it is necessary to do so for the purpose for which it was originally collected
o If Savills is relying on consent as the legal basis for processing and you withdraw consent
o If Savills is relying on legitimate interests as the legal basis for processing and you object to this processing and there is no overriding compelling ground which enables us continue with the processing
o If the personal information has been processed unlawfully (i.e. in breach of the requirements of the data protection legislation)
o If it is necessary to delete the personal information to comply with a legal obligation

• Ask us to restrict our data processing activities where you consider that:
o personal information is inaccurate
o our processing of your personal information is unlawful
o where we no longer need the personal information but you require us to keep it to enable you to establish, exercise or defend a legal claim
o where you have raised an objection to our use of your personal information

• Request a copy of certain personal information that you have provided to us in a commonly used electronic format. This right relates to personal information that you have provided to us that we need in order to perform our agreement with you and personal information where we are relying on consent to process your personal information

• Object to our processing of your personal information where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful. If you raise an objection we will carry out an assessment to determine whether we have an overriding legitimate ground which entitles us to continue to process your personal information; and

• Not be subject to wholly automated decisions which produce legal effects or which could have a similarly significant effect on you.

If you would like to exercise any of your rights please contact

③ You may demand that Savills suspend processing your personal information; provided that Savills may reject such demand for suspension of information processing by giving you the reason of rejection if:

1. Either there are special regulations in laws or Savills cannot but process your information to fulfill Savills obligations that are required by laws and regulations;

2. Suspension of information processing may harm life and body of another person or unreasonably prejudice property or other interests of another person; or 

3. Savills failure to process personal information interferes with Savills performance of contract with you including but not limited to failure to provide contracted services to you in cases where you have not explicitly expressed your intention to terminate the contract.


Article 7. Items of personal information required

Savills collects mandatory and optional information as follows which is required for establishing/keeping/executing/managing transactions and offering contracts and services

1. Mandatory information
- Personal identifier : name, id number, contact information such as phone number, address, etc.
- Information on transaction : details on contract
What happens if you do not provide information that we request?
We need some of your personal information to perform the services you have requested from us. For example:

• where we are selling a property on your behalf we need to know your contact information so that we can update you with information on viewings, offers and the progress of the sale;

• where you have asked us to find you a property which meets certain access requirements, we may need to know some further details about your particular circumstances so that we can find you a suitable property;

We also need some information so that we can comply with our legal obligations. For example, we may need identity documents from you to meet our obligations to prevent fraud and money laundering.
If you do not provide the information required for these purposes, we will not be able to perform our contract with you and may not be able to provide services to you or continue to provide certain services to you. We will explain when this is the case at the point where we collect information from you.

2. Optional information
- Optional Information necessary for performing contract or information voluntarily provided by you
 Savills does not collect sensitive information that may infringe your privacy; provided that Savills collect such information, as needed, with your separate consent and make limited use of it only for purposes you consent to. 

3. Collection Methods
- Face to face when making a contract with you
- Home page, phone, fax, and email

4. The use of Cookies by Savills

What is a cookie?

A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognize a user's computer. Cookies are used to help users navigate websites more efficiently and to perform certain functions, as well as to provide information to the owners of the website.

Savills uses cookie to save and find information about users’ activity within homepage for authenticating customer. However, customer has right to accept cookie. Customer can change it’s option from your internet browser to accept all cookie, or confirm whenever it is saved or deny all cookies. To change setting, select Tools > Internet Options > Privacy in the case of internet explorer. Please be noted that the service may not function properly if you deny cookie.

The cookies used by this website are as follows;

gpsLanguageCode, gpsCountryCode, gpsId, Google Analytics, Google Adwords, Doubleclick, Facebook, Yandex, TV Squared, iGo digital, Giosg Live Chat, Webrends


Article 8. Destruction of personal information

① In case the retention period of personal information expires, Savills shall destroy without any delay personal information on or after the day when such information becomes of no use for reasons such as expiration of retention period, fulfillment of purpose of personal information handling, discontinuation of relevant services or closure of business, etc. unless:

1. Credit bureaus retain personal credit information (only for the allowed retention period) for the purpose of assessment of personal creditworthiness;

2. Savills is obliged to preserve personal information in accordance with laws and regulations; or

3. There are any other reasonable causes similar.

② Personal information in printed format shall be destroyed by shred into particle or incineration and personal information in electronic format shall be permanently destroyed by the way that cannot be restored.


Article 9. Security measures to protect personal information

Savills takes technical, administrative and physical measures necessary for obtaining security as follows, as prescribed by Article 29 of Personal Information Protection Act.

① Encryption of personal information
- Files and transmission data containing important data are protected via separate security measures including encryption or file locking.

② Technical measures against hacking
- To prevent any leakage or destruction of personal information triggered by hacking or computer viruses, Savills has security programs installed and updated/monitored on a periodic basis while placing a system in an access restricted area and conducting technical and physical monitoring and access block from outside.

③ Restricted access to personal information system
- Savills takes measures required for restricting access to personal information by authorizing, modifying or terminating access to database system which processes personal information.

④ Minimize and train personal information handlers
- Handlers of personal information shall be designated and be exclusively provided with minimum personal information.


Article 10. Change of Savills Privacy Policy

In case of any changes to Savills’ Privacy Policy. The timing of amendment and effectuation as well as details of changes shall be constantly disclosed.  Comparison of before and after changes shall be disclosed to help you better grasp details of the changes.


Article 11. Handling of personal information on Savills officers and employees

The provisions of this Privacy Policy shall apply to the handling of personal information on Savills officers and employees.


Article 12. Remedial measures for violation of rights and interests

If you want to report or consult infringement of your privacy, please contact the following agencies:

① Personal Information Dispute Mediation Committee ( / 1833-6972)

② Cyber privacy center of Korea Internet Security Agency ( / 118)

③ Electronic privacy mark committee ( / 0 2-550-9531~2)

④ High tech crime investigation unit of Supreme Prosecutor’s Office ( / 02-3480-2000)

⑤ Cyber Terror Response Center of Police ( / 182)


Article 13. Personal information protection officer, etc.

① Personal information protection officer of Savills, as prescribed in Paragraph 1 of Article 31 of Personal Information Protection Act, and personal information administration officer thereof, as stated in Paragraph 1 of Article 27 of Act on Promotion of Information and Communications Network utilization and Information Protection, etc. are as follows:

Personal Information Protection Officer :

Team Leader JongHun Won

② Please contact us at the number below for any inconvenience with your person information.  We will do our best to take care of it at the earliest possible time.

Phone : 2124-4131

③ In case of designation or replacement of personal information protection officer, personal information administration officer or a person in charge of dealing with request for access to personal information, we will disclose such designation or replacement, their names and departments as well as their contact information including, without limitation, phone number by posting on the announcements board of our website or amending our Privacy Policy.


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